Privacy Policy

Privacy Policy for Logmonitor.io

Panara Studio LLC ("we," "us," or "our") operates the Logmonitor.io website and service (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

A. Information You Provide to Us:

• Account Information: When you register for an account, we collect information necessary to create and manage your account, such as your name, email address, and password. This process is managed by our authentication provider, Clerk.
• Payment Information: When you purchase a plan, our payment processor, Stripe, collects your payment information, such as your credit card number and billing address. We do not receive or store your full payment card details. We only receive a token and confirmation of payment from Stripe.

B. Information You Transmit Through the Service:

• User Logs: The primary function of our Service is to process the console logs and other debugging data ("User Logs") that you choose to send from Your Applications. You are the controller of this data, and you are responsible for its content. As stated in our Terms of Service, you must not send sensitive personal information through the Service.

C. Information We Collect Automatically:

• Usage Data: We may automatically collect information about how the Service is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, and the time and date of your visit.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Maintain the Service: To operate our platform, manage your account, and process the User Logs you send.
• To Process Payments: To bill you for your chosen plan through Stripe.
• To Communicate with You: To send you important service-related notices, such as billing confirmations, security alerts, and support messages.
• For Security and Fraud Prevention: To protect the Service, our systems, and our users from fraudulent or malicious activity.
• To Improve Our Service: To understand how users interact with our Service so we can improve it.

3. How We Share and Disclose Information

We do not sell your personal information. We may share your information with third-party service providers ("Sub-processors") who perform services for us and on our behalf. Our primary Sub-processors include:

• Stripe: For payment processing.
• Clerk: For user authentication and account management.
• Convex: For hosting our application backend, database, and storing User Logs.

We may also disclose your information if we are required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

The security of your data is important to us. We use commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. This includes using technologies like Transport Layer Security (TLS) to encrypt data in transit. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can request that we correct any information you believe is inaccurate.
• The right to erasure: You can request that we erase your personal data, under certain conditions.

To exercise these rights, please contact us at [email protected]. You can manage most of your account information directly within your account settings.

6. International Data Transfer

Your information, including personal data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. Our Service is hosted in the United States. By using the Service, you consent to this transfer.

7. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].